1. Introduction

This Privacy Policy explains how Dr. Anand’s Wellness (“we”, “us”, “our”), which operates the website www.hepatolean.com and the brand Hepatolean, collects, uses, stores and protects your personal data when you visit our website or place an order. Our products are manufactured in India by Bioxent Health and Nutrition Pvt. Ltd. We are committed to handling your data responsibly and in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000 and the rules made thereunder.

By using our website or providing your information, you consent to the practices described in this Policy.

2. Information We Collect

Information you provide: your name, billing and shipping address, email address, phone number, and order details. Payment information (card / UPI / netbanking details) is collected and processed directly by our payment partners and is not stored on our servers.

Information collected automatically: IP address, browser and device type, pages visited, and similar usage data, collected through cookies and analytics tools.

3. How We Use Your Information

We use your information to: process and deliver your orders; send order updates and respond to your queries; provide customer support; send marketing or promotional messages only where you have consented (you can opt out at any time); improve our website and products; prevent fraud; and comply with our legal obligations.

4. Legal Basis and Consent

We process your personal data based on your consent and as necessary to fulfil our contract with you (your order) and to meet legal requirements. You may withdraw consent at any time by contacting our Grievance Officer (Section 11); withdrawal will not affect processing already carried out.

5. Sharing and Disclosure

We do not sell your personal data. We share it only with: our payment partners Razorpay and GoKwik to process payments; logistics and courier partners to deliver your orders; IT, analytics and communication service providers who support our operations; and government or legal authorities where required by law. These partners are required to protect your data and use it only for the agreed purpose.

6. Cookies

We use cookies to keep your cart working, remember your preferences, and understand site usage. You can disable cookies in your browser settings, although some features may not function correctly as a result.

7. Data Security

We apply reasonable technical and organisational measures to protect your data against unauthorised access, loss or misuse. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described in this Policy, or as required for legal, tax and accounting obligations, after which it is securely deleted or anonymised.

9. Your Rights

Subject to applicable law, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data; withdraw consent; and nominate another individual to exercise your rights in case of incapacity or death (as provided under the DPDP Act). To exercise any right, contact our Grievance Officer (Section 11).

10. Children’s Privacy

Our products are intended for adults. We do not knowingly collect personal data from individuals under 18 years of age without verifiable parental or guardian consent. If you believe a minor has provided us data, please contact us for removal.

11. Grievance Officer

In accordance with the IT Rules and the DPDP Act, you may contact our Grievance Officer for any privacy concern or to exercise your rights:

• Name: Dr. Ankit Anand
• Email: support@hepatolean.com
• Phone: +91 95287 15385
• Address: Dr. Anand’s Wellness, H.No. 558 Guru Teg Bahadur Nagar, Near Prithvi Planet, Jalandhar, Punjab 144003, India

We will acknowledge and respond to grievances within the timelines prescribed under applicable law.

12. Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices; please review their policies separately.

13. Changes to This Policy

We may update this Policy from time to time. The “Last updated” date reflects the latest revision. Continued use of our website after changes constitutes acceptance.

14. Contact Us

Dr. Anand’s Wellness (Hepatolean) H.No. 558 Guru Teg Bahadur Nagar, Near Prithvi Planet, Jalandhar, Punjab 144003, India Email: support@hepatolean.com · Phone: +91 95287 15385