Privacy Policy
How Dr. Anand's Wellness collects, uses, stores and protects your personal data when you visit hepatolean.com or place an order.
The short version
- We collect only what we need to process and deliver your order, and to answer your questions.
- We do not sell your personal data. Payment details never sit on our servers — they go straight to Razorpay or GoKwik.
- Marketing messages are consent-based, and you can opt out at any time.
- You can ask us to show, correct or delete your data by writing to our Grievance Officer.
This summary is for convenience only. The full policy below is what governs.
01 Introduction
This Privacy Policy explains how Dr. Anand's Wellness ("we", "us", "our"), which operates the website www.hepatolean.com and the brand Hepatolean, collects, uses, stores and protects your personal data when you visit our website or place an order.
Our products are manufactured in India by Bioxent Health and Nutrition Pvt. Ltd. We follow the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, along with the rules made under them.
By using this website or placing an order, you agree to the practices described in this policy.
02 Information We Collect
Information you give us
- Name
- Billing and shipping address
- Email address
- Phone number
- Order details, including the products you buy
Payment information
Payment information is collected directly by our payment partners. We do not store your full card, UPI or bank details on our servers.
Information collected automatically
When you browse the website, we may automatically collect your IP address, browser type, device information, the pages you visit and general usage data. This is collected through cookies and analytics tools.
03 How We Use Your Information
We use the information described above to:
- Process your order and deliver it to you
- Send you order updates and respond to your queries
- Provide customer support
- Send marketing communications, only where you have consented, with an opt-out available in every message
- Improve our website and our products
- Detect and prevent fraud
- Meet our legal and regulatory obligations
04 Legal Basis and Consent
We process your personal data based on your consent, and as necessary to fulfil our contract with you (your order) and to meet legal requirements.
You may withdraw your consent at any time by writing to our Grievance Officer. Withdrawing consent does not affect processing that already took place while your consent was in force.
05 Sharing and Disclosure
We do not sell your personal data. We share it only where it is needed to run our business, and only with:
- Payment processors — Razorpay and GoKwik, to take payment securely
- Logistics partners — to deliver your order to your address
- Service providers — IT, analytics and communication providers who help us operate the website and reach you
- Government or legal authorities — where we are required to do so by law
Every partner we share data with is required to protect it and to use it only for the purpose we agreed with them.
06 Cookies
We use cookies to keep your cart working, remember your preferences and understand how the site is used.
You can disable cookies in your browser settings. If you do, some parts of the website may not work as expected.
07 Data Security
We apply reasonable technical and organisational measures to protect your data against unauthorised access, loss or misuse.
No method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security.
08 Data Retention
We keep your personal data only as long as it is needed for the purposes described in this policy, or for as long as we are required to keep it for legal, tax or accounting reasons.
After that, it is securely deleted or anonymised.
09 Your Rights
Subject to applicable law, you have the right to:
- Ask what personal data we hold about you
- Ask us to correct information that is inaccurate or incomplete
- Ask us to erase your personal data
- Withdraw your consent
- Nominate a representative to exercise these rights on your behalf, as permitted under the DPDP Act
To exercise any of these rights, contact our Grievance Officer using the details in section 11.
10 Children's Privacy
Our products are intended for adults. We do not knowingly collect personal data from anyone under 18 without verifiable parental consent.
If you believe we hold data belonging to a minor, please contact us and we will remove it.
11 Grievance Officer
In line with applicable Indian law, our Grievance Officer for data-protection matters is:
- Name: Dr. Ankit Anand
- Email: support@hepatolean.com
- Phone: 6284 726 890
- Address: Dr. Anand's Wellness, 558 Guru Teg Bahadur Nagar, Near Prithvi Planet, Jalandhar, Punjab 144003, India
We respond to grievances within the timelines set by applicable law.
12 Third-Party Links
Our website may link to other websites. We are not responsible for the privacy practices or the content of those websites. We recommend reading their privacy policies before sharing any information with them.
13 Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised.
If you continue to use the website after a change, that means you accept the updated policy.
14 Contact Us
For any question about this policy or about your personal data, get in touch — we usually reply within two business days.
Dr. Anand's Wellness (Hepatolean)
Write to us, call us, or send a message — whichever is easiest for you.
Near Prithvi Planet,
Jalandhar, Punjab 144003, India