Returns, Refunds & Cancellation
What you can return, how long you have to tell us, and how quickly your money comes back.
The short version
- Cancel free any time before dispatch.
- Damaged, defective, expired or wrong item? Tell us within 48 hours, with photos and an unboxing video.
- Approved refunds reach your original payment method in 5–7 business days.
- Opened or used packs cannot be returned — these are consumable supplements.
This summary is for convenience only. The full policy below is what governs.
01 Our Approach
Hepatolean products are consumable health and food supplements. For safety and hygiene reasons, we cannot accept returns of opened, used or tampered products.
We will always replace or refund an item that reaches you damaged, defective, expired or incorrect.
02 Order Cancellation
You can cancel your order any time before it is dispatched for a full refund. Just email support@hepatolean.com or call 6284 726 890.
Once the order has been dispatched it cannot be cancelled, but a return may still be possible under section 3.
03 Returns & Replacements
We accept returns and issue replacements when something has genuinely gone wrong with your order.
We will replace or refund
- Damaged in transit
- Defective or leaking
- Expired, or very close to expiry on arrival
- The wrong product was sent
- An item is missing from your order
We need from you
- A report within 48 hours of delivery
- Clear photos of the product and the outer packaging
- A continuous, unedited unboxing video
- Your order number
The unboxing video matters most. Without it we often cannot raise a claim with the courier, which limits what we are able to do for you.
04 What We Cannot Accept
We are not able to accept a return when:
- The product seal has been opened — except where damage has been verified
- The issue is reported after the 48-hour window
- The damage resulted from misuse or improper storage after delivery
- You simply changed your mind, or did not like the taste
05 How to Raise a Request
Email support@hepatolean.com with:
- Your order number
- A short description of the issue
- Photos of the product and packaging
- The unboxing video
Our team responds within 2 business days.
06 Refunds
Once your request is approved, the refund is processed to your original payment method.
Shipping charges are non-refundable unless the fault was ours.
07 Replacements
Where a replacement is the better outcome, we send a fresh unit at no extra cost, subject to stock availability.
If the item is out of stock, we will refund you instead.
08 Contact
Something wrong with your order? Get in touch using the details below and we will sort it out.
Dr. Anand's Wellness (Hepatolean)
Write to us, call us, or send a message — whichever is easiest for you.
Near Prithvi Planet,
Jalandhar, Punjab 144003, India